Return & Refund Policy

1. I changed my mind. Can I cancel my order and receive a full refund?

Once your order enters processing preparation status or has already been dispatched for shipping, we are unable to approve order cancellation or issue any refunds. If you submit your cancellation request within 24 hours right after placing your order, we can cancel your purchase and process a full‑amount refund for you. Please reach out to our customer support as soon as possible to secure this eligibility.

2. Can I return an item to get a full refund?

Returns for full refunds are only accepted for items with manufacturing defects or product damage. General‑purpose returns due to personal preference are not supported. If you receive a defective or damaged product, you must notify our customer service team within 7 calendar days upon receiving your parcel. Please provide clear photos or videos showing the product problem. Our team will review your case and work with you to offer appropriate solutions.

3. Can I exchange my item for a bigger or smaller size?

Size exchanges are available under specific conditions. You need to submit your exchange request within one week after you receive the goods. The product must remain unused, unwashed, with original packaging intact and in resalable condition.

Since this is an international cross‑border shipment, buyers are responsible for all return‑related costs including shipping fees and applicable import tariffs. These charges vary from country to country. Please send an email to duanrainbow1027@gmail.com, tell us your order number and target size, and we will calculate the exact cost for your exchange. Thank you for your understanding.